FAQ's

SHOP POLICIES

Thank you for your interest in our yarns and goodies.

Yay you, Yay us!

We strive to provide a fast, reliable service.

Unfortunately, we are only human and mistakes can happen.

If this is the case, please do let us know immediately and we will do our best to make it right.

COLOR NOTE & DISCLAIMER:

Remember that the color of the yarn may vary slightly from screen to screen, depending on your settings and the ambient light. If you are unsure, or very fussy, do check out the picture of your yarn on different computer or device screens, as well as in different rooms and times of day.

1. Orders: We strive to fulfill your orders as expediently as possible. We pack & order shipment pick-ups from Monday to Friday. On weekends we enjoy our families and our WIPS.

Orders received before 8AM Eastern will be dispatched the same day, if the items you have ordered are in stock.

2. Payments: For local payments, we accept all credit cards using Shopify Payments. Shopify Payments is a safe, secure way to pay for your order from within the US, and from international locations.

Shipping labels will only be ordered once the funds have been received by us.

3. Shipping: We are currently moving our warehouse to our new location in Massachusetts. Until further notice, we will ship your parcels directly form South Africa, using our trusted door to door courier FedEx. Click here to read more on how we ship.

4. Returns: Should there be something wrong with your order, please do let us know. We will ensure that our mistake is rectified at no cost to you. Should you decide that the items that you have received are not right, we will gladly exchange them. Click here to read more on our returns policy.