Our shipping policy
Please take note of our new shipping policy: our Eco-Plant fiber ranges ship from our USA warehouse. Our Animal Fiber ranges ship from our South African warehouse.
ECO PLANT RANGE: Eco-Cotton, Eco-Fusion, Eco-Bamboo, Eco-Lush, Bonbons & associated kits.
We use live shipping rates, provided by our carriers: DHL Express, UPS or USPS. These rates are applied automatically to your cart during checkout. They are calculated based on the weight of your parcel.
Kindly note that any delay that occur once the parcel has left our warehouse is beyond our control. There have been service delays and failures with USPS in the last few months. Pick the cheapest USPS shipping option AT YOUR OWN RISK.
Our US warehouse is located in Salisbury, Massachusetts.
ANIMAL FIBERS RANGE: Kid-Silk, Supertwist Sock, Supertwist DK, Singlespun Lace, and associated kits.
Our South African warehouse is in Pretoria, South Africa. We use flat rates for FedEx shipping.
|2lb & under||$15 FLAT RATE|
|2lb & over||FREE|
These rates are applied automatically to your cart during checkout.
Currently, it is not possible to ensure that your order arrives before 4 to 5 days, due to COVID flight restrictions.
Combined orders: "I purchased both Eco-Yarns and Animal Fiber Yarns. How is my shipping calculated?" Our system will automatically calculate your shipping cost from each warehouse based on the weight of the items purchased. It will add it up for you and show the total due at checkout. You will receive 2 parcels.
Please get in touch with us on email@example.com should you need to make any changes to your order once it has been placed.